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Let’s get you unstuck.
Start with the part of your workflow that needs a hand.
My image will not upload
Use JPG, PNG, WebP, BMP or TIFF. Check the limits shown in the editor and try a smaller image if necessary.
Processing is taking a while
CPU processing and a Cloud worker starting from idle can take longer. Keep the page open. Check history before resubmitting after a network error.
I want a transparent result
Select Transparent and PNG. JPEG cannot preserve transparency.
My sign-in link expired
Request a new link. Links expire after 15 minutes and work once. Check spam if the email does not arrive.
My credits did not arrive
Refresh billing after payment confirmation. If the balance remains unchanged, keep your receipt and contact support. Do not pay again to retry fulfillment.
How do I delete a result?
Use Delete in history. Download anything you want to keep first.